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Privacy Policy

Last Updated: 13 June 2025
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1. Our Commitment to Your Privacy

neolaw ("neolaw", "we", "us", "our") is committed to protecting the privacy and confidentiality of your personal information. We operate an online platform ("Platform") that connects individuals and businesses ("Users", "you") with independent legal professionals and law firms ("Legal Professionals").

This Privacy Policy outlines how we collect, hold, use, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the "Privacy Act"). By accessing our website, using our platforms, or providing us with your personal information, you consent to the practices described in this policy.

2. What Personal Information We Collect

The types of personal information we collect depend on the nature of your interaction with us. This may include:

  • Identity and Contact Information: Your full name, email address, phone number, residential or business address.

  • Information for Individuals: Details about your legal query or circumstances that you voluntarily provide to facilitate a connection with a Legal Professional.

  • Information for Businesses: Your business or company name, Australian Business Number (ABN) or Australian Company Number (ACN), job title, and information about your business operations relevant to your legal query.

  • Technical & Website Usage Data: Your IP address, browser type, device information, operating system, and information about how you navigate and interact with our website, collected via cookies and analytics tools.

  • Communications: Records of your correspondence with us, including emails, messages via our Platform, or feedback you provide.

We do not generally collect "sensitive information" (as defined by the Privacy Act), such as information about your health, race, or criminal record. However, you may choose to provide such information as part of your legal query. By providing it, you consent to us collecting it for the purpose of connecting you with a Legal Professional.

3. How We Collect Your Personal Information

We collect personal information in the following ways:

  • Directly from You: When you create an account, complete a contact or enquiry form on our website, request a consultation, or communicate with us directly.

  • Automatically: When you use our website, we may automatically collect technical data about your equipment and Browse actions through the use of cookies and similar technologies. Please see Section 8 for more details on our use of cookies.

  • From Third Parties: We may occasionally receive information from third parties, such as our business partners or the Legal Professionals on our Platform, in relation to the services we provide.

4. Why We Collect, Hold, Use, and Disclose Personal Information

Our primary purpose for collecting, holding, using, and disclosing your personal information is to provide and improve our services. This includes:

  • To Operate the Platform: To facilitate your use of the Platform, including creating and managing your account and connecting you with appropriate Legal Professionals based on the information you provide.

  • To Facilitate Introductions: To disclose your name, contact details, and legal query information to your chosen or matched Legal Professional so they can assess your matter and contact you.

  • To Communicate With You: To respond to your enquiries, provide customer support, send administrative information, and request feedback.

  • For Marketing Purposes: To send you information about our services, legal updates, or promotions that may be of interest to you, in accordance with APP 7. You may opt out of receiving marketing communications at any time.

  • For Analytics and Improvement: To analyse website traffic and user behaviour to improve our Platform, user experience, and service offerings.

  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

5. Disclosure of Personal Information

We will only disclose your personal information for the purposes for which it was collected, or as otherwise permitted by law. We may disclose your information to:

  • Legal Professionals: The independent lawyers and law firms registered on our Platform for the purpose of facilitating an introduction and potential engagement.

  • Third-Party Service Providers: Companies that provide services to support our business operations, such as IT hosting, cloud storage, website analytics, and marketing automation providers. We take reasonable steps to ensure these providers are bound by confidentiality and privacy obligations.

  • Regulatory Bodies: Law enforcement agencies, government bodies, or courts where required by Australian law.

Cross-Border Disclosure: Some of our third-party service providers (such as cloud hosting services) may be located or have servers located overseas. We may disclose your personal information to entities located in countries including the United States, United Kingdom, European Union, and Singapore. We take reasonable steps to ensure that any overseas recipient of your personal information handles it in a manner consistent with the Australian Privacy Principles.

6. Security of Your Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include implementing access controls, using secure server environments, and encrypting data where appropriate.

When your personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it.

7. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, please contact our Privacy Officer using the details in Section 10. We will respond to your request within a reasonable timeframe. We may need to verify your identity before granting access or making corrections.

8. Website Usage & Cookies

Our website uses cookies to enhance user experience and analyse site traffic. A cookie is a small text file stored on your computer or device. You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. How to Make a Privacy Complaint

If you have a concern or complaint about our handling of your personal information, please contact our Privacy Officer in the first instance. We will investigate your complaint and endeavour to provide a formal response within 30 days.

Privacy Officer Contact Details: Email: info@neolaw.com.au Address: L 13 111 Elizabeth Street, Sydney, NSW, Australia

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or online at www.oaic.gov.au.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website. We encourage you to review it periodically.

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